Payments made through our payment gateway are generally non-refundable, except in the following circumstances:

Overcharged or Immediate Debit Issues

If a customer's card or bank account is debited more than the specified amount due to a technological problem or an immediate excessive charge, a refund for the overage will be issued, less any associated fees with the Payment Gateway.

Technical Issues and Unsuccessful Transactions

In cases where a technical issue results in a charge to the customer's credit card or bank account, but the intended transaction, such as examination enrollment, is unsuccessful, a refund can be requested. The refund will be processed after deducting any necessary costs.

Refund Requests for Completed Transactions

Customers who wish to request a refund for a completed transaction must submit an application to Intra Payfin in the specified format. Upon manual review and verification of the claim, Intra Payfin will refund the money via email to the provided mailing address within 2-3 days of receipt. It may take 5-7 business days for the refunded amount to reflect in the customer's account, depending on their bank.

Communication and Agreement

Payees, users, and service providers will be promptly informed of any payments made and are expected to adhere to the terms of the agreement for handling transactions.